Support
We're here to help. Most answers are below; if not, write to us and a real person will reply.
support@speechzen.com
Or use the form below. We usually reply within one business day.
Common questions
Speech Zen isn't playing through my hearing aids or earbuds
Speech Zen plays through whatever your phone uses for music. Make sure your hearing aids or earbuds are connected in your phone's Bluetooth settings and that Media audio (sometimes just "Audio") is switched on for them. Then open Speech Zen and tap Start. The app's setup (Settings → About → Run setup again) shows step-by-step pairing for most brands.
Voices sound muffled
Speech Zen hears through your phone's microphone. Set the phone on the table, facing the people you're talking with, never in a pocket or purse. You can also tap the robot in the app and say "voices sound muffled", and it will adjust the sound for you.
I hear an echo
You're hearing the room directly as well as Speech Zen's slightly delayed version. Hearing aids or earbuds that fit snugly help. Turning on Face-to-face (Settings → Speech Slowdown) reduces the delay.
People still sound too fast
In Settings → Speech Slowdown, tap Find your comfortable pace and pick the speed that feels right, or raise Strength. Also check that Automatic speech slowing is on, on the home screen.
How do I use the code from the website?
In the app, open Settings → Subscription → I have a code from speechzen.com and type the 6 letters and numbers. It brings over your setup, and your subscription if you started one on the website.
How do I cancel my subscription?
Started in the app: in Google Play, tap your profile → Payments & subscriptions → Subscriptions → Speech Zen → Cancel (or Settings → Subscription in the app). Started on speechzen.com: use the link in your receipt email, or email us and we'll cancel it for you. If you cancel during the free week, you won't be charged.
Is anything I hear recorded?
No. Speech Zen works on your phone and never records, saves or sends what it hears. See our privacy policy.